Comprehensive product range

Customer Online Service (www.ing.com.hk)
Through the ING website, online services include:
  • Checking policy details and payment records
  • Changing address / telephone number / payment mode / password
  • Changing / adding riders
  • Checking fund information / fund assets allocation / fund transaction history
  • Changing fund allocation / fund switching
  • Downloading request forms
  • Online enquiries
  
Customer Service Hotline (3123 3123)
  • Answered by Customer Services Executives in person
  • To provide enquiry & assistance services from Monday to Saturday (8am - 8pm)
 
Customer Service Counter (1/F ING Tower)
  • Monday to Saturday (8:00am – 8:00pm)
  • Quick Cheque Issuance Service available for customers to withdraw cash coupons/dividends/loans in the policy through a simple & convenient procedure