Tips on Crisis/Medical Insurance

What is the Second Medical Opinion Service?

This service is offered by "International SOS", a group comprised of some of the leading specialists from the United States who offer patients a medical diagnostic review and an alternative treatment plan. The Second Medical Opinion Service is applicable to crisis products.

Do medical policies provide pregnancy or childbirth coverage?

No. Pregnancy and childbirth are identified as "exclusions" in medical policies. If you have such needs, you can insure relevant female or pregnancy protection policies, which cover pre-pregnancy check-ups and post-natal care services, pregnancy complications and baby congenital anomalies.

If a policyholder owns several policies undertaken by various insurance companies and, in the event of hospitalisation, can he/she claim from different insurance companies?

Yes. If the claim on a policy is not enough to cover the hospital expenses, the insured can claim the remaining amount from other insurance company(ies). Please note that if the insured is entitled to a refund of all or part of the expenses from any other source, the insurance company shall only be liable for the excess, if any, of such expenses over the amount recoverable from other sources.

What is the consequence if the policyholder did not disclose his/her past medical history on the policy application form?

The policyholder must ensure that all information/medical history is provided accurately. The insurer bases the premium on the information provided by its clients. When handling a claims case, the insurer will look into the past medical history of the related policy and if untruthfulness is found in the information that was submitted at the policy application, the insurer has the right to terminate the policy.

What is policy waiting period?

Medical insurance normally has a "waiting period", which means that no coverage on any illness will be offered during that period. For individual hospitalisation plans, claims can only be made for hospitalisation occurring 30 days after the effective date of the policy. For critical illness plans, claims can only be made for designated diseases occurring 90 days after the effective date of the policy.